Privacy policy

Last updated: 5 July 2026

MEEKA WORLD PTY LTD operates the MEEKA WORLD website and online store.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer MEEKA products and services online.

This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit our website, place an order, submit a form or quote request, or otherwise communicate with MEEKA WORLD.

The personal information we collect depends on how you interact with us.

PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

Contact and order details

Your name, email address, phone number, billing address and shipping address.

School or organisation information

Where you contact us on behalf of a school, clinic, service or other organisation, we may collect the organisation name, your role and information you choose to provide about your enquiry.

Order and transaction information

Information relating to products you view or purchase, your cart activity, order history, payment confirmation and other transaction details.

Payment information is processed through Shopify or other payment service providers. MEEKA WORLD receives the transaction and payment information required to process and manage your order.

Communications and form submissions

Information you provide when contacting MEEKA WORLD, requesting a quote, submitting a form, providing feedback or seeking customer support.

Account and preference information

Where applicable, information associated with your customer account, preferences and marketing communication choices.

Device and website usage information

Information about how you access and use our website, which may include your IP address, browser, device information and interactions with our website.

This information may be collected through cookies and similar technologies.

INFORMATION ABOUT CHILDREN

MEEKA products are created for use with children, but our website, online store and purchasing services are intended to be used by adults.

MEEKA WORLD does not ask customers to provide individual children's names, diagnoses, health information or other sensitive personal information through our general enquiry or school quote forms.

Please do not include this information unless it is specifically requested and appropriate for the purpose of your communication.

If you believe a child has provided personal information to us without appropriate involvement from a parent or guardian, please contact us so we can review the information and take appropriate action.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• directly from you when you place an order, create an account, complete a form, request a quote or contact us

• automatically when you visit or interact with our website, including through cookies and similar technologies

• through Shopify and service providers that support our website, payments, order processing, communications and other business operations

• from a school, clinic, organisation or other person where they provide information to us for a legitimate business or purchasing purpose

Where practical, we collect personal information directly from you.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• process and fulfil orders

• arrange delivery or local pickup

• prepare quotes and invoices

• manage school, clinic and organisation enquiries

• respond to questions and provide customer support

• manage customer accounts and order records

• communicate with you about an order, quote or enquiry

• improve our website, customer experience and MEEKA services

• maintain the security of our website and business systems

• detect or respond to suspected fraud or misuse

• comply with legal, regulatory, accounting and business record requirements

• send marketing communications where you have consented or where we are otherwise permitted to do so

We do not automatically subscribe customers who submit a school quote request to MEEKA marketing communications.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the email.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate MEEKA WORLD and provide our products and services.

This may include disclosure to:

• Shopify, which hosts and supports our online store

• payment processors and financial service providers

• courier, freight and delivery providers

• technology, website and cloud service providers

• email and communication service providers

• accounting, finance and business administration service providers

• professional advisers where reasonably required

• government, regulatory or law enforcement authorities where required or authorised by law

We may also disclose personal information where you direct or consent to the disclosure.

MEEKA WORLD does not sell customer contact information to third parties.

SHOPIFY AND YOUR INFORMATION

The MEEKA WORLD online store is hosted by Shopify.

Shopify collects and processes information about your access to and use of our online store in order to provide its ecommerce services and support the operation, security and improvement of the Shopify platform.

Information you submit through our online store may be processed by Shopify and its service providers.

Depending on the Shopify features enabled for our store, Shopify may also process information about interactions with our store, Shopify and other merchants to provide enhanced services and shopping features.

Shopify is responsible for certain processing activities it carries out for its own purposes.

More information about Shopify's privacy practices and privacy controls is available at:

https://privacy.shopify.com/en

SHOPIFY AND INTERNATIONAL DATA PROCESSING

Our online store is hosted by Shopify. As a global ecommerce provider, Shopify and its service providers may process or store personal information outside Australia.

MEEKA WORLD does not independently disclose personal information overseas for its own purposes unless required for the services we use or as otherwise described in this Privacy Policy.

COOKIES AND WEBSITE TECHNOLOGIES

MEEKA WORLD, Shopify and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website use, support security and improve the online shopping experience.

Where applicable and enabled, these technologies may also be used for analytics or advertising purposes.

You may be able to manage certain privacy choices through the cookie or privacy controls displayed on our website.

You can also manage cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

MARKETING COMMUNICATIONS

We may send MEEKA news, product updates or promotional communications where you have chosen to receive them or where we are otherwise permitted to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from contacting you about an order, quote, customer service enquiry or other non-promotional matter.

THIRD PARTY WEBSITES AND LINKS

Our website may contain links to websites or online services operated by third parties.

MEEKA WORLD does not control the privacy practices of third party websites. We recommend reviewing the privacy information provided by the relevant third party before providing personal information to them.

The inclusion of a third party link does not necessarily mean that MEEKA WORLD endorses or is responsible for that third party's privacy practices.

SECURITY AND RETENTION

MEEKA WORLD takes reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no website, electronic communication or data storage system can be guaranteed to be completely secure.

Please do not send sensitive or confidential information to MEEKA WORLD through unsecured communication channels unless it is necessary and appropriate to do so.

We retain personal information for as long as reasonably required for the purpose for which it was collected and to meet operational, accounting, legal, dispute resolution and record keeping requirements.

When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal and business record requirements.

ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You may contact MEEKA WORLD to ask about personal information we hold about you or to request correction of information that you believe is inaccurate, out of date or incomplete.

We may need to verify your identity before responding to a request.

There may be circumstances where we cannot provide access to certain information or fully action a request. Where appropriate and required by applicable law, we will explain the reason.

For information processed by Shopify for Shopify's own purposes, you may also be able to use Shopify's privacy controls.

PRIVACY QUESTIONS AND COMPLAINTS

If you have a question or concern about how MEEKA WORLD handles personal information, please contact us using the details below.

Please provide enough information for us to understand and review your concern. We will consider your enquiry and respond within a reasonable period.

Where applicable, if you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information or to make a complaint.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements.

The current version will be published on our website and the "Last updated" date will be revised when the policy changes.

If you have questions about this Privacy Policy, our privacy practices or personal information we hold about you, please contact:

MEEKA WORLD PTY LTD

Email: hello@meekaworld.com

Phone: 0414 588 632